Contact information
Last updated: 20 August 2026
Who we are
Lumenza is a trading name of Nexa Global Ventures Ltd, a company registered in England and Wales under company number 17398049, whose registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
We sell decorative lighting online. Everything on this website is sold by Nexa Global Ventures Ltd, so when you place an order your contract is with that company, trading as Lumenza.
Company details
- Registered company name: Nexa Global Ventures Ltd
- Trading name: Lumenza
- Company registration number: 17398049, on the Companies House register for England and Wales
- Registered office and postal address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
- Website: https://lumenza.co.uk
- Email: support@lumenza.co.uk
- Telephone: +44 7732 725821
We are required to publish our registered name, our company number and our registered office. We publish our email address, telephone number and opening hours as well, so that you can contact us directly. These details stay on this page, so you can find them whenever you need them.
Prices
Prices on this website are shown in pounds sterling (GBP, £).
The price shown is the total you pay. We do not add any charge at checkout or on delivery.
Delivery and import charges
We deliver to addresses in the United Kingdom only. We do not deliver anywhere outside the United Kingdom, and we cannot accept an order for delivery to an address outside the United Kingdom. We send your order to the address you enter at checkout, exactly as you enter it, so please check it before you pay.
Orders are dispatched from outside the United Kingdom.
Orders are dispatched within 1 to 2 working days and transit then takes a further 8 to 10 working days, so an order normally reaches you 9 to 12 working days after you place it. By working day we mean Monday to Friday, not counting UK bank holidays. These are honest estimates, not guaranteed delivery dates.
We send every order on a delivered duty paid (DDP) basis: we pay any customs duty and import charges due when your parcel enters the United Kingdom, so there is nothing for you to pay when it is delivered. If a carrier ever asks you for a customs, duty or clearance payment on a Lumenza order, contact us before paying anything and we will deal with it.
How we deliver, who carries your order and what happens if a parcel is delayed or does not arrive are set out in our Delivery Policy.
Checking where your order is
If you would like to know where your order is, email support@lumenza.co.uk with your order number and we will look into it and tell you.
Cancelling an order
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you can cancel an order without giving a reason.
You can cancel from the moment you place your order — you do not have to wait for it to arrive. Your right to cancel ends at the end of the fourteenth day after the day on which you, or someone you have named to receive the order other than the carrier, take physical possession of the goods. The day the goods arrive does not count: counting starts the day after. If your order arrives in more than one parcel on different days, it ends 14 days after the day the last parcel arrives.
None of the exceptions to the right to cancel in those Regulations applies to what we sell: nothing in our range is made to order or personalised, and nothing we sell is perishable or sealed for health or hygiene reasons.
You can cancel by any clear statement: an email or a letter to the addresses on this page is enough. If you prefer, a model cancellation form is set out in our Returns and Refunds Policy, but you do not have to use it.
If we send you a prepaid return label, please send the goods back no later than 14 days after the day you tell us you are cancelling. If we have offered to collect the goods from you, that 14-day deadline does not apply to you: you have nothing to send anywhere, and all you need to do is have the goods available at the time we agree.
Sending goods back and getting your money back
We pay the cost of returning goods to us, including when you have simply changed your mind. Every return, whatever the reason, with no upper limit. If you have already paid postage to send an order back, tell us and we will refund what you paid in full. You lose nothing.
To arrange a return, email support@lumenza.co.uk with your order number and we will tell you how the return will work.
We refund you without undue delay and in any event:
- within 14 calendar days of the day you tell us you are cancelling, where we have offered to collect the goods from you, or where you cancel before your order has been dispatched, or where you refuse the delivery; and
- within 14 calendar days of the day we receive the goods back, or of the day you show us that you have sent them back, whichever of those two happens first, in any other case.
Where more than one of these could apply to your return, we use whichever one gets your money back to you sooner. Where the first applies, we do not hold your refund back waiting for the goods to reach us. We refund to the same means of payment you used for the original transaction, unless you expressly agree otherwise, and we never charge a fee for making a refund.
How your return is organised and our returns address are set out in our Returns and Refunds Policy, which is the full statement of your return and refund rights. Where the law gives you more than this page or that policy describes, the law applies and your statutory rights are unaffected.
If something goes wrong
If your order arrives faulty, damaged, incomplete or not as described, email support@lumenza.co.uk with your order number and, where you can, a photograph. We will reply within 24 hours on working days and tell you what we will do to put it right.
Under the Consumer Rights Act 2015 the goods we sell you must be of satisfactory quality, fit for purpose and as described.
If goods are faulty, damaged on arrival or not as described, you have a short-term right to reject them and get a full refund. You have 30 days to use it, counted from the day after delivery, and those 30 days stop running while the goods are with us for a repair or a replacement, with at least 7 days left to you when they come back. After that you can ask for a repair or a replacement and, if that does not put things right, for a price reduction or a final right to reject.
In England, Wales and Northern Ireland you generally have up to six years from delivery to bring a claim about faulty goods, and in Scotland five years. A fault that shows up months after delivery is still worth telling us about.
These rights sit alongside the 14-day right to cancel and are not replaced by it. We do not exclude or limit them, we do not exclude or limit our liability for death or personal injury caused by our negligence, and we do not exclude anything else that cannot lawfully be excluded.
Data protection
Nexa Global Ventures Ltd is the data controller for personal data collected through lumenza.co.uk. To ask about your personal data, or to exercise your rights under the UK GDPR and the Data Protection Act 2018, email support@lumenza.co.uk or write to us at the registered office above.
You can also complain to the Information Commissioner's Office, the UK data protection regulator, at ico.org.uk. Our Privacy Policy has the detail.
Governing law
The law that applies to your contract with us, and the courts in which you can bring proceedings, are set out in our Terms and Conditions of Sale.
How to contact us
Email gives both of us a written record, and it is the best channel for anything about an order. If you need an answer straight away, call us during our opening hours.
- Email: support@lumenza.co.uk
- Telephone: +44 7732 725821
- Post: Lumenza, Nexa Global Ventures Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
If you are sending goods back to us, please use the returns address in our Returns and Refunds Policy rather than the postal address above.
When we are open
- Monday to Friday: 08:00 to 18:00
- Saturday and Sunday: 10:00 to 16:00
All times are UK time. Our telephone number is a standard UK mobile number. We do not charge you anything for contacting us and we do not use a premium-rate line.
How quickly we reply
We reply to emails within 24 hours on working days. If you email us at the weekend, those 24 hours start on the next working day, and you can still call us during our weekend opening hours.
Please quote your order number if your enquiry is about an order. It lets us answer you properly the first time.